Go to Settings > General > Software Update to determine if your iPhone is operating on iOS 16.3.1ĭo this even if your phone is set to “Automatic Updates” We can help you over the phone or make an appointment to meet with you to resolve connectivity problems and issues related to using your app with your hearing aids.Īpple updated iOS software for bug fixes your software version must now be 16.3.1. As always, please feel free to call us at JC Audiology if your smart phone connectivity issues are not quickly resolved by these efforts. At times, you may also need to delete and re-install your app if it is not working. For Android users not challenged with the changes to Apple software, there can still be connectivity issues from time to time, in which case steps 1,2,3 at the end of these instructions will be helpful to you. Below are the steps you can take to reconnect your phone with your hearing aids if you are using your phone and hearing aid settings in that manner. UPDATED March 6, 2023-From time to time, Apple performs updates on their phones and when this happens those who have their devices paired with accessories such as hearing aids and other technology applications may find that the connectivity isn’t working as it was previously. If you need any further assistance, please feel free to contact our Thrive account setup support team Monday–Friday 7:00 am–7:00 pm CT: 1-80. If a patient doesn't have either of those accounts, see below for how to create an account: How to create a Thrive account using your Google account How to create a Thrive account using your Apple account Most users find it easiest to sign in with an existing account: See the videos below and following information to assist with account setup instruction. This is a change in the user experience, and Starkey has taken several steps to help patients who may not have set up an account previously. Starkey Hearing Technologies has announced that due to the evolving requirements from smartphone manufacturers and the sophistication of their Health Monitoring features, an updated version of the Thrive App (version 3.4.1) is necessary which requires users to have a cloud-based account to use it. If a patient already has an account, they may need to sign in again after the app updates, but no further action is needed.
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